Shipping & Order Processing Information
Monday, May 25th, 2020, is Memorial Day. In observance of this solemn holiday, our offices are closed and packages in transit are delayed by one business day.
COVID-19 Message: Effective March 27th, we are unable to guarantee shipment delivery dates or honor service guarantees, even if expedited shipping is selected. We will continue to process your order quickly and hand it off to UPS or US Postal Service, but cannot guarantee they will deliver your order within their normal service level. Finally, we are temporarily accepting orders shipping to addresses in the United States and US Territories, only.
Free ground shipping within the U.S.* on orders over $69.
Free Shipping DetailsFree shipping will go either UPS ground, USPS First Class or USPS Priority. USPS First Class will deliver within 7 days, USPS Priority will generally deliver within 3 days - often less, but delivery times are not guaranteed. UPS ground can take 3 - 7 business days in the contiguous 48 states. Shipments under 5 pounds to Alaska and Hawaii ship for free. (Excludes Puerto Rico, Guam, and Virgin Islands)
*Shipments under 5 pounds and over $69 to Alaska and Hawaii ship for free.
Daily Order Processing Cut-off Times:
Our daily order processing cut-off time is 3:00 PM Eastern Time / 12:00 PM Pacific Time Monday - Friday. We ship most products from Seattle, Washington. Although orders submitted prior to 12 noon Pacific Time are typically shipped the same day, the current Covid-19-related restrictions on business operations may cause shipping delays of up to 24 hours. Certain large items that are drop-shipped from other locations are excluded from this same-day order processing policy. If an item is exempt from this policy, it will be noted in the product details for that item. Please note that adverse weather and holidays can impact delivery times, as well.
Guaranteed Delivery Information:
We ship most products from Seattle, Washington (excludes drop-shipped items. See shipping details on those products). Please note that adverse weather and holidays can impact delivery times, and weather delays are exempt from UPS's service level guarantees. To receive guaranteed delivery times use UPS ground, 3 day, 2nd day, or overnight service for US orders within the contiguous 48 states. Below are maps and table of information relating to delivery service guarantees from UPS, and delivery time estimates from USPS. Please call us for assistance on time sensitive packages.
Shipping by UPS
Ground delivery times from the PickleballCentral warehouse in Washington State:
For faster service in the 48 continental states UPS offers these services:
Shipping by USPS
Priority mail delivery times from the PickleballCentral warehouse in Washington State:
USPS First Class Mail is often the least expensive method for shipping. It is limited to packages of 13 ounces or less, including packaging. First Class Mail does not provide tracking while Priority Mail does.
Free ground shipping within the U.S. on orders over $69*. Shipping Questions? Call (888) 854-0163.
International orders are generally shipped with USPS International First Class or Priority which takes 6 to 10 business days. UPS international shipping is also available. Note that UPS will add on brokerage fees for all international shipments.
The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be paid by the recipient; PickleballCentral has no control over these charges, nor can we predict what they may be.
US Postal Service Special Priority Mail Upgrade OptionIf you are ordering something light weight, generally less than a couple pounds, you may be presented a special $6.99 Priority Mail Shipping Upgrade option. This upgrade is only available to lighter shipments, and gives you the ability to receive your package via Priority Mail. Priority Mail generally delivers within 2 to 3 business days (but is not guaranteed), so this is a great option to inexpensively expedite your shipment during the holiday rush.